ServSafe Manager Practice Exam

What should an employee do if there is a discrepancy with the food delivery invoice?

1. Accept the delivery anyway

2. Contact the supplier before accepting

3. Store the items and sort it out later

4. Ignore the discrepancy

The correct answer is: Contact the supplier before accepting

When there is a discrepancy with the food delivery invoice, the appropriate course of action is to contact the supplier before accepting the delivery. This is important for several reasons. First, discrepancies could indicate that the wrong products, quantities, or pricing have been delivered, which can lead to issues with inventory management and cost control. By contacting the supplier, the employee can clarify the issue, ensuring that the order received matches what was invoiced, thus maintaining accurate records. Additionally, resolving these discrepancies at the point of delivery prevents potential food safety issues that may arise from accepting incorrect or expired products. It also fosters good communication and trust with suppliers, which is essential for building strong business relationships. The other actions, such as accepting the delivery anyway, storing the items for later sorting, or ignoring the discrepancy, can lead to more significant problems down the line, including financial discrepancies, inventory shortages, or even receiving unsafe food items. Therefore, proactive communication with the supplier is vital in such situations.